Privacy Policy
1. Who We Are
You are Loved (“the App”) is a wellness application that offers daily affirmations, gentle mood check-ins, and the ability to share kindness with others. The App is made by Cyber Studios. For the purposes of data protection law, the data controller is Cyber Studios. Our App is available at loved.cyberstudios.co.za and via mobile app stores (iOS, Android) and web.
2. Information We Collect
We collect and process only what is necessary to provide the App:
- First name — You may optionally provide your first name to personalize greetings and affirmations. This is stored locally on your device (we do not send it to our servers).
- Mood selection — When you complete a mood check-in (e.g. “Doing my best”, “Okay”, “A bit low”), we store only the chosen option locally on your device so we can show a kind follow-up phrase on your next visit. We do not transmit this to our servers.
- Device storage — The App uses local storage (e.g. AsyncStorage on mobile) to persist your name and last mood. No account or server-side profile is created.
We do not collect your email, phone number, or any other contact details unless you voluntarily contact us (e.g. by email). We do not collect precise location data.
3. How We Use Information
We use the information above solely to:
- Personalize in-app text (e.g. “Good morning, [name]”) and affirmation wording.
- Show a contextual follow-up on the check-in screen based on your last mood (e.g. “Last time you were taking it slow. How are you feeling today?”).
- Optionally suggest “Contact a friend” when you previously selected “A bit low,” so you can easily reach out—we do not access your contacts or send messages on your behalf.
We do not use your data for advertising, profiling, or selling to third parties.
4. Third-Party Services
The App uses the following third-party services. Each has its own privacy policy; we recommend reviewing them:
- Affirmations API (affirmations.dev) — We request a random affirmation string to display in the App. No personal data is sent to this service; only a request for a quote. See: affirmations.dev.
- Unsplash (api.unsplash.com) — We may request a random scenic image (e.g. mountains, nature) to display as background imagery on the affirmation screen. Requests are made from the App using an API key; we do not send your name or mood to Unsplash. See: Unsplash Privacy Policy.
- Expo / React Native — The App is built with Expo and React Native. Runtime and updates may involve Expo’s infrastructure; see Expo Privacy.
- App stores (Google Play, Apple App Store, web) — Download and update data may be processed by the store operators according to their policies. We do not receive your store account details from them.
5. Data Storage & Security
Your first name and last mood are stored only on your device using the platform’s local storage (e.g. AsyncStorage). We do not maintain a central database of user names or moods. If you uninstall the App or clear app data, this information is removed.
We implement appropriate technical and organisational measures to protect any data we process. Communications with third-party APIs (affirmations.dev, Unsplash) use HTTPS. We do not store your data on our own servers for the core App experience.
6. Your Legal Rights
South Africa (POPIA): You have the right to access, correct, and delete your personal information, to object to processing, and to lodge a complaint with the Information Regulator (South Africa). Contact details: Information Regulator.
EU/EEA/UK (GDPR): You have the right to access, rectify, erase, restrict processing, data portability, and to object. You may lodge a complaint with a supervisory authority in your country. Since we do not store your name or mood on our servers, you can effectively “delete” your data by clearing the App’s data or uninstalling the App.
To exercise any of these rights, or to ask what data we hold about you, contact us at the details in Section 10.
7. Children’s Privacy
The App is not directed at children under 13 (or 16 in the EU/EEA where applicable). We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will help delete it. In South Africa, we do not knowingly process the personal information of children under 18 without appropriate consent where required by POPIA.
8. Cookies & Tracking
The mobile and web App does not use cookies or similar tracking technologies for advertising or cross-site tracking. If the App is used in a web browser, the hosting platform (e.g. Expo web) may use strictly necessary cookies for operation; we do not use optional or marketing cookies. We do not track you across other websites or apps.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. For material changes, we will provide a notice in the App or by email where possible. Continued use of the App after changes constitutes acceptance of the updated policy.
10. Contact & Complaints
For privacy questions, to exercise your rights, or to lodge a complaint:
- Email: contact@cyberstudios.co.za
- Website: loved.cyberstudios.co.za
South Africa: You may lodge a complaint with the Information Regulator: justice.gov.za/inforeg.
EU/EEA: You may lodge a complaint with your local data protection supervisory authority.